Office Patient Assistant - Dialysis Clinic

About the role

Fresenius Medical Care is recruiting an Office Patient Assistant for its dialysis clinic in Newcastle, NSW. The role provides reception and secretarial services to patients and staff in a caring and supportive way, and supports the nursing staff with non-clinical duties related to direct and indirect patient care.

Key responsibilities

• Answer the switchboard professionally and liaise with patients and their families
• Perform general clerical and administrative tasks such as filing, minute taking and agenda creation
• Manage petty cash, order office supplies, handle bookings and coordinate patient transport
• Admit and discharge patients in the central billing system, complete new-patient forms and run eligibility checks with private health funds
• Prepare invoices, credit notes and supporting documentation, and handle cheque and cash payments
• Maintain patient records, reconciliation records and the Clinical Manager database
• Keep the treatment area, stockroom and medical devices clean, manage consumable stock and order supplies
• Collect and dispose of linen, rubbish and contaminated waste, and coordinate blood sample collection with the pathology lab
• Participate in quality assurance and quality improvement activities, and promote a safe, healthy workplace

Required profile

• 2 years' experience in a similar role
• Knowledge of infection control and hygiene principles applied in daily practice
• Effective communication and interpersonal skills, including working in a multidisciplinary team
• Understanding of workplace health and safety, quality improvement and risk management
• Demonstrated skills in food preparation and presentation

Required skills

• Office skills including filing and answering telephone enquiries
• Reconciliation and record keeping