Office Administrator - Disability Support

About the role

A disability support services provider is looking for an Office Administrator to give its front-line operations their administrative backbone. Reporting to the Operations Manager, the role keeps the office running smoothly and ensures services are delivered in a compliant, client-focused way. The employer is described as a provider guided by respect, empathy and dignity, using modern digital workflows, automation and AI productivity tools.

Key responsibilities

• Be the first point of contact for inquiries by phone, email and digital intake forms
• Coordinate participant intake and maintain accurate CRM records
• Draft and track Service Agreements and support schedules
• Use AI tools such as ChatGPT or Microsoft Copilot to draft communications and format notes
• Monitor support worker credentials and coordinate onboarding and inductions
• Prepare clean billing batches for Plan Managers, self-managed clients and NDIA claims
• Maintain day-to-day office functionality and digital document libraries
• Ensure documentation meets NDIS Practice Standards

Required profile

• Administration experience, preferably in disability services, allied health or care
• Practical experience with generative AI tools such as ChatGPT, Claude or Copilot
• Familiarity with platforms such as SharePoint, Google Workspace, Xero and ShiftCare or similar
• Knowledge of NDIS fundamentals, including funding types and basic compliance
• Awareness of privacy, ethics and data security when using AI tools
• Valid NDIS Worker Screening Check (or ability to clear one) and Working with Children Check
• Right to work in Australia; a current driver's licence is preferred
• Strong attention to detail, a warm professional communication style and an adaptable, organised approach

What we offer

• Salary of $80k to $85k per year plus superannuation, negotiable based on experience
• Full-time or part-time options
• A central role in a purpose-driven organisation
• Work with modern digital workflows and AI tools
• A varied role spanning onboarding, compliance, billing and office logistics