Office Administrator - Dialysis Clinic

About the role

Fresenius Medical Care is hiring an Office Administrator for its dialysis clinic in Midland. The role covers general administration, patient appointment coordination, accounts payable and billing administration, and supports the clinic's quality improvement program.

Key responsibilities

• Answer the switchboard professionally and liaise with patients and their families compassionately
• Handle general clerical work such as filing, minute taking and agenda creation
• Manage petty cash, order office supplies and process accounts payable
• Coordinate the clinic's use by physicians and public hospital visiting staff, and act as a contact point for IT issues
• Collate and forward state and clinic statistics, and enter data as required
• Liaise with maintenance contractors and support the Clinical Advisory Committee where applicable
• Organise patient transport and book and manage patient appointments
• Billing: complete new-patient forms, prepare invoice documentation, handle cheque and cash payments, and maintain patient and reconciliation records
• Forward ISIS data to the State Health Commission and HCP data to private health funds monthly

Required profile

• Experience in health fund billing administration
• Desirable: minimum 2 years' experience in an administration position
• Excellent customer service, communication and teamwork skills, working confidentially and maturely
• Ability to multi-task and prioritise in a busy, stressful environment
• Desirable: knowledge of infection control and hygiene principles

Required skills

• Intermediate computer competence in MS Office
• Health fund billing administration