Night Porter - Front Office

About the role

ibis Perth, a 192-room hotel managed by Accor in the centre of Perth's shopping and entertainment district, is looking for a Night Porter. The role keeps the hotel's operations running smoothly and safely, ensures guests receive high standards of care and is described as ideal for someone starting their career in the Front Office Department.

Key responsibilities

• Welcome late arrivals and say goodbye to early departures with a warm, friendly attitude.
• Know the hotel facilities and outlets well and answer guest queries quickly and effectively.
• Maintain and confirm reservation details and guest accounts so they are correct.
• Walk the hotel regularly and report irregularities to the Night Manager.
• Carry out room service duties.
• Keep the front-of-house public areas clean and tidy.
• Support hotel operations and help other departments prepare for the next day.

Required profile

• Friendly, guest-focused attitude and a passion for hospitality.
• Experience in hospitality is preferred.
• Strong communication skills with a problem-solving mindset.
• Attention to detail and accuracy.
• Understanding of hotel and financial security procedures and guest confidentiality.