National Manager - Home Aged Care

About the role

St Vincent's is launching its Bringing Care Home vision, taking care directly into the homes of communities across Australia. Reporting to the General Manager, Ageing Care at Home, the National Manager - Home Aged Care leads the national delivery of community aged care services, including Support at Home, the Commonwealth Home Support Programme (CHSP), fee-for-service and future community-based services. This is a permanent, full-time operational leadership role based in Sydney, Melbourne or Brisbane.

Key responsibilities

• Lead the national end-to-end operations of Home Aged Care so that people, processes, systems and providers work together effectively.
• Drive operational and financial performance, including budget, utilisation and productivity, and ensure processes support accurate, timely claiming and client statements.
• Deliver high-quality Support at Home and CHSP services that meet the Aged Care Act, Aged Care Rules, strengthened Aged Care Quality Standards and program requirements.
• Build and lead a high-performing national workforce, developing capability, accountability and a strong culture.
• Partner with Quality, Clinical Governance, Compliance and Assurance teams on governance, controls, audit, accreditation and assurance.
• Oversee associated provider arrangements and performance against regulatory, quality and contractual requirements.
• Lead systems and technology change, championing data, automation and AI to improve operations and client experience.
• Lead growth plans, including referral pathways, partnerships and client acquisition, and work with Product and Service Design teams on new services.

Required profile

• Senior leadership experience in home and community aged care, including large multidisciplinary teams.
• Demonstrated experience leading complex end-to-end service operations, ideally including claiming, client statements and provider arrangements.
• Tertiary qualification in nursing, allied health or another relevant discipline; postgraduate business or management qualifications are desirable.
• Successful completion and maintenance of Responsible Person screening under the Aged Care Act.

Required skills

• Strong knowledge of the Aged Care Act 2024, Aged Care Rules 2025, strengthened Aged Care Quality Standards, Support at Home and CHSP.
• Commercial and financial acumen, with experience managing operational and financial performance.
• Experience leading systems, technology and operational change.
• Excellent communication, stakeholder management and influencing skills in complex, matrixed organisations.

What we offer

• Salary packaging options up to $15,990 and novated leasing.
• An optional meals and entertainment card up to $2,650 per year.
• Employee Assistance Program, Fitness Passport, Blue Light Card and discounted holiday accommodation.
• A supportive state leadership team and access to professional growth.