Mission IT Operator - Australia

About the role

CACI is hiring a Mission IT Operator for a 24x7 government mission in Australia. The operator provides direct support for detecting, isolating and resolving ground-segment problems and acts as first responder for all site issues, covering both Windows and Linux systems. The position is regular and long term, with no travel required.

Key responsibilities

• Resolve IT hardware and software infrastructure issues (servers, network, security) and maintain system functionality against specifications.
• Provide first-level technical support in a 24x7 service center, handling inbound incidents and service requests by phone, email and walk-up channels, and triaging issues quickly and accurately.
• Create and manage support tickets in a web-based ITSM/CRM platform and communicate with end users while troubleshooting.
• Maintain privileged access to high-priority systems, monitor and correlate system and network problems, and interpret system documentation.
• Support after-action activities by collecting data on the environment at the time of a failure, restart services and hardware as needed, and escalate complex or critical issues to Tier 2 or the mission director.
• Interface daily with government and partner-country senior leadership, system operators and engineers, and coordinate resources across the enterprise.

Required profile

• Active TS/SCI clearance with polygraph.
• DODI 8570.01-M IAT Level II certification and a Security+ certification.
• AA degree in a related technical discipline and relevant experience, or 3-5 years of related experience in lieu of the degree.
• Ability to work a non-standard week, weekends and holidays, with 12-hour shifts expected.
• Excellent communication skills and customer-facing awareness.

Required skills

• Broad knowledge of Windows and Linux systems.
• Desired: system administration experience with UNIX, Linux and Windows, and virtualization tools such as VMware.
• Desired: knowledge of enterprise management systems such as HP OpenView and CA Concord.

What we offer

• Proposed pay range of $55,800 - $111,500 depending on location, experience and skills.
• Healthcare, wellness, financial, retirement, family support, continuing education and time-off benefits.
• A flexible time-off benefit and access to learning resources.