Manager Operational Services (Gladstone)

About the role

Gladstone Hospital, part of Central Queensland Health, provides essential health services to the Gladstone and Banana regions. Operational Services covers catering, housekeeping, ward support, fire safety and security, patient assistance, porterage, waste and linen removal, orthopaedic casting, operating theatre and mortuary support. This frontline support role leads operational performance and supervises a diverse team, working alongside key leaders to improve services and support high-quality patient care.

Key responsibilities

• Monitor systems, resources and compliance with policies, standards and guidelines to ensure efficient service delivery
• Drive staff development and leadership through training, recruitment, performance appraisals and developing Operational Services Supervisors
• Provide strategic advice and collaborate with the Director Corporate and Support Services, resolving issues through strong communication and leadership
• Oversee service quality and contracts by monitoring contractor performance, leading quality improvement, accreditation and work practice reviews, and supporting organisational change

Required profile

• Consumer focused: able to understand and respond to the needs of internal and external clients
• People leadership: proven ability to manage staff, address workplace issues and apply HR policies and procedures
• Quality and continuous improvement: able to review and evaluate operational practices and processes
• Communication and collaboration: strong negotiation skills to build relationships with key stakeholders
• Vaccinated against vaccine-preventable diseases as listed in the role description

What we offer

• Total remuneration of up to $146,897 per year, with an hourly rate of $59.80-$64.93 and 12.75% employer superannuation
• Ongoing professional development and education opportunities
• Flexible work-life balance, generous salary sacrificing options and paid parental leave
• Employee Assistance Program and discounted private health insurance

The position is permanent and full-time in the Rockhampton region. To apply, submit a CV with referees, a 1-2 page cover letter and any required forms; applications close on 3 November 2026.