Luxury After‑Sales Service Ambassador

About the role

CHANEL is seeking a passionate ambassador to lead the after‑sales experience for its fashion collections. Reporting to the Head of Les Ateliers, you will ensure clients receive the highest level of care, repair, and alteration services, reinforcing brand loyalty and product durability.

Key responsibilities

• Deliver personalized client consultations, explain repair diagnoses, quotes, and timelines.
• Perform simple garment repairs and basic adjustments following CHANEL procedures.
• Refer complex repairs to Les Ateliers or external partners.
• Promote the CHANEL & Moi mindset, sharing care tips and storytelling around product longevity.
• Collaborate with Fashion Advisors to return repaired items and provide care recommendations.

Required profile

• Strong appreciation for CHANEL’s heritage and luxury fashion.
• Ability to create inclusive, memorable client experiences.
• Comfort with ambiguity, multitasking, and fast‑paced environments.
• Creative mindset willing to test new approaches.

Required skills

• Basic garment repair techniques.
• Alteration and adjustment skills for fashion items.

What we offer

• Opportunity to work within a globally recognized luxury brand.
• Collaborative environment that values diversity and innovation.
• Professional development focused on craftsmanship and client service excellence.