Local Host - Front Office

About the role

Veriu Group, which owns Punthill Apartment Hotels and Veriu Hotels & Suites and operates 25 hotels across Australia, is hiring a Local Host for its Veriu Broadway property in Sydney. Reporting to the Hotel Manager, you will be part of a small team creating lasting memories and exceptional experiences for every guest. The position is permanent and part-time.

Key responsibilities

• Deliver a high level of guest service at all touchpoints, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, knowing the area well enough to advise guests on points of interest
• Handle emergency situations safely and professionally
• Identify opportunities to increase the number of returning and new guests
• Support the Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Adaptable, enjoys variety and works with an ownership mindset
• Experience in a customer service role
• Ability to work both as a team member and independently
• Flexible to work various shifts throughout the week, including weekends and public holidays on rotation with others (no overnight shifts required)
• Approved Australian working rights (citizenship, permanent residency or a visa with approved working rights)
• First Aid Certificate (or ability to obtain it before starting)
• Responsible Service of Alcohol Certificate (or ability to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, including the Fast-Track Hotel Management Development program
• Flexibility, job security and a culture that values relationships and individuality
• Referral bonuses up to $1000, discounts on accommodation and private health insurance, and access to an Employee Assistance Program