Liability and Technical Specialist - NT Workers Compensation

About the role

Gallagher Bassett, a third-party claims administrator for insurers, brokers, government bodies and self-insured organisations, is looking for a Liability and Technical Specialist for its NT Workers Compensation function. Based in the Central Darwin office, the role involves conducting initial contacts and risk assessments, gathering evidence and determining liability for workers compensation claims, while acting as a subject matter expert advising claims teams on liability and entitlements. It is a full-time, permanent position with flexible working arrangements.

Key responsibilities

• Coordinate the claim lodgement process and obtain stakeholder information to support timely claim determination.
• Determine liability within legislative timeframes and communicate the decision to the injured worker and employer.
• Investigate specialist claims, determine normal weekly earnings, lump sum and whole person impairment entitlements.
• Identify potential barriers and provide strategies for eligibility outcomes.
• Educate workers, employers and treating medical practitioners on their rights and responsibilities.
• Handle internal dispute resolution, give instructions to panel solicitors on litigated matters and prepare paperwork for NT WorkSafe mediation requests.
• Attend mediation and work health court conferences as required.

Required profile

• Minimum 3-5 years of case management experience.
• Right to live and work in Australia; agency applicants are not considered.
• Preferred: Certificate IV.
• Strong communication, negotiation, time management and organisational skills, with attention to detail.

Required skills

• Significant experience in workers compensation claims management, impairment assessment guidelines and relevant case law.
• Strong working knowledge of NT Workers Compensation legislation and guidelines.

What we offer

• Competitive salary, 4 weeks annual leave plus up to 2 weeks lifestyle leave, and paid parental leave.
• Novated leasing, two paid volunteer days, employee stock purchase program and health insurance discounts.
• Flexible and hybrid work, mental health and wellbeing support, peer support program, flu vaccinations and access to a rewards platform.