Learning Support Coach - Workers' Compensation Claims

About the role

EML, a specialist workers' compensation organisation based in Melbourne, is hiring a Learning Support Coach on a full-time, permanent basis. The coach works in a live claim environment, helping case managers build confidence, capability and consistency, and works with the Learning and Development and claims teams to design and deliver learning initiatives.

Key responsibilities

• Help new starters put their learning into practice and support experienced Case Managers with ongoing development.
• Work with team members to strengthen knowledge, build confidence and improve everyday claims management practices.
• Work with leaders to identify development needs and provide coaching that supports individual and team performance.
• Deliver individual and group learning sessions focused on claims management and customer service.
• Provide clear, constructive feedback and monitor progress so employees can apply their learning.

Required profile

• Current or recent experience managing claims within the Victorian workers' compensation scheme is essential.
• Experience coaching, mentoring or supporting colleagues in a workers' compensation claims team, such as helping new starters, sharing technical knowledge or guiding others through complex claims.
• Strong understanding of relevant legislation, regulations and guidelines, with the ability to explain how they apply to everyday claims management.
• A practical, approachable communication style and the ability to adapt coaching to different levels of experience.
• Confidence providing constructive feedback to Case Managers and discussing development needs and progress with their leaders.
• Passion for sharing claims knowledge and helping others build their skills; formal Learning and Development experience is not required.
• Internal applicants must have reached EMLGrow Immediate level, be working towards Advanced level, and have discussed a Learning Support Coach development goal with their leader and included it in their development plan.

What we offer

• After probation (subject to performance), the option to work from home, monthly rostered days off or a 9-day fortnight.
• Reward and recognition program with more than 30,000 recognition moments per year.
• Fitness Passport with discounted access to gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub, plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, comprehensive learning and development, and a company-wide Employee Assistance Program.
• Annual incentive scheme and regular salary reviews.