Lead, Workforce Operations

About the role

RMIT is seeking an experienced people leader to lead its Workforce Operations team and support the delivery of effective, responsive and continuously improving workforce services across STEM College. This is a full-time, fixed-term position until 31 December 2027 (secondment backfill), based at the Melbourne CBD campus but possibly requiring work at other campuses. The role focuses on strengthening ways of working, building team capability and driving continuous improvement in workforce service delivery.

Key responsibilities

• Lead and develop a team in a service delivery environment, managing competing priorities and balancing workloads
• Build a positive, accountable team culture and lead teams through change and new ways of working
• Manage workforce and workload planning, and use data and reporting to monitor performance and inform priorities
• Drive continuous improvement, including process standardisation, automation and service optimisation
• Establish and maintain governance frameworks and apply policies, procedures and standards consistently
• Engage and advise senior stakeholders and work with College leadership, academic and professional staff and central service partners

Required profile

• Demonstrated experience leading service-based teams, including coaching, developing and managing team performance
• Understanding of workforce processes, systems and compliance requirements, ideally in higher education
• Ability to set up governance frameworks and drive continuous improvement
• Strong stakeholder engagement, analytical and communication skills, and independent judgement in a high-volume environment
• Relevant qualification and/or industry experience
• Appointment is subject to a Working with Children and National Police check

Required skills

• Proficiency in business systems, spreadsheets, databases and reporting tools
• Data interpretation and reporting
• Written and verbal communication, including reports, briefings and correspondence

What we offer

• Salary HEW 8 ($121,213 - $136,507 per year) plus 17% superannuation
• Flexible working arrangements

Applications close 11 November 2026; candidates apply online with a CV and covering letter.