Lead Vehicle Service Agent / Team Leader - Car Detailing

About the role

We are looking for a Lead Vehicle Service Agent to guide a small team of Vehicle Service Agents, ensuring vehicles are cleaned and ready for customers in a timely manner at our Brisbane location.

Key responsibilities

• Supervise a small team to ensure vehicles are washed and cleaned to required standards, providing coaching as needed.
• Liaise with the Duty Manager to organise fleet, staff and shift requirements.
• Conduct regular checks and communicate with Return Agents to monitor check‑in volumes and rental bay levels.
• Clean interior and exterior of vehicles according to quality standards.
• Support general tasks that keep the wash bay area and fleet management running efficiently.
• Assist customers with inquiries, concerns and requests in a positive manner.

Required profile

• Hold a full and valid driver’s licence, able to drive both manual and automatic vehicles of various sizes.
• Some experience leading small teams.
• Self‑directed, able to work independently when required.
• Passionate about delivering an exceptional product and quality workmanship.

Required skills

• Basic computer skills and ability to learn administrative tasks.

What we offer

• Competitive hourly rate with loadings, overtime and performance bonuses (average annual earnings $65‑70k).
• 5 weeks of annual leave.
• Employee discounts on car rental across Avis Budget Group.
• Full training and development programmes.
• Wellbeing programme including discounted life insurance, health cover and superannuation options.
• Access to Perkbox discounts and Employee Assistance Programme.