Knowledge & Content Design Lead

About the role

Medibank is looking for a strategic and experienced Knowledge & Content Design Lead to join the Medibank Hub and lead the evolution of its knowledge experience ecosystem. The role leads a team of Knowledge Content Designers and specialists and acts as the design authority for content experiences, knowledge architecture and knowledge platforms across the Hub. It is based in Docklands.

Key responsibilities

• Lead the Knowledge Content Design function and coach a team of specialist Content Designers.
• Develop and deliver the knowledge experience strategy and roadmap.
• Establish content design standards, governance frameworks and best practices.
• Drive improvements in information architecture, content usability and knowledge management platforms.
• Use research, data and user insights to improve knowledge experiences and frontline performance.
• Partner with leaders across the business to influence priorities and deliver change.

Required profile

• Experience leading content, UX content or knowledge management teams.
• Strong grounding in user experience design principles and familiarity with user interface design.
• Expertise in content strategy, information architecture and user-centred design.
• Proven track record of creating plain English content aligned with accessibility standards and readability metrics.
• Aptitude for project and workflow management tools such as Miro, Confluence, Jira and/or Figma.

Required skills

• Content strategy, information architecture and user-centred design.
• Experience with knowledge platforms, content management systems and digital content technologies.
• Practical understanding of HTML, CSS and accessibility principles.
• Strong stakeholder engagement and influencing skills.