Key Account Manager

About the role

BevChain, a subsidiary of Linfox, is seeking a dynamic Key Account Manager to manage a portfolio of valued customers across its national network, driving retention and strategic growth.

Key responsibilities

• Manage a portfolio of customer accounts, ensuring contracted services and performance measures are delivered.
• Build trusted relationships with operational, commercial and executive stakeholders to support customer retention and growth.
• Establish and maintain customer governance frameworks, including operational, business, strategic and executive reviews.
• Develop account plans identifying strategic priorities, commercial opportunities, operational risks and continuous improvement initiatives.
• Identify and support opportunities to grow share of wallet, expand services and renew customer agreements.
• Monitor customer performance, analyse data and translate insights into practical recommendations.

Required profile

• Proactive, solutions‑focused approach with ability to balance customer expectations, contractual requirements, operational performance and commercial priorities.
• Experience managing strategic customer relationships within logistics, supply chain, warehousing, transport or FMCG.
• Strong customer governance and stakeholder engagement skills across operational, commercial and executive levels.
• Ability to identify and support customer growth, contract renewals, service expansion and continuous improvement opportunities.
• Experience managing customer issues and escalations while coordinating cross‑functional teams.

Required skills

• Key account management
• Customer relationship management
• Commercial account management

What we offer

• 12 weeks paid parental leave and return‑to‑work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining, adventure, travel and health & well‑being
• Inclusive and diverse workplace encouraging applications from all backgrounds