Junior Client Services Officer (IT Support)

About the role

Seqwater is hiring a Junior Client Services Officer to provide responsive IT support, resolving user issues and minimising disruption to business operations. The role delivers a positive end-user experience and contributes to reliable, continuously improving IT services. It is based at the Creek Street (Spring Hill) and Ipswich offices.

Key responsibilities

• Provide first-level technical support, diagnosing and resolving IT incidents, service requests and technical enquiries in line with service standards.
• Investigate and troubleshoot technology issues across desktop hardware and software, networks, printers, mobile devices, AV equipment and telephony.
• Manage incidents and service requests through the service management system, ensuring appropriate prioritisation, timely resolution and escalation where required.
• Administer user accounts and system access, including password resets, permissions and onboarding/offboarding in line with security requirements.
• Deliver a high standard of customer service, keeping users informed and contributing to continuous improvement of IT service delivery.

Required profile

• Completion of Year 12 (QCE) or equivalent.
• Demonstrated interest in information technology and digital systems, with an eagerness to build technical capability.
• Ability to diagnose and resolve common hardware, software and system access issues.
• Strong customer service and communication skills, with effective problem-solving and teamwork.

What we offer

• Permanent full-time position with a starting salary of $82,319.98 plus 12.75% superannuation.
• Appointment is subject to a national police check and possibly other medical or character requirements.

To apply, submit a cover letter and resume through the online application form; applications close on 15 November 2026.