IT Support Technician

About the role

Silentium Defence, a world leader in passive radar technology, is looking for an IT Support Technician to be the central point of contact for all IT matters. You will manage day‑to‑day operations, provide exceptional support to staff and contractors, and help strengthen the company’s cyber security posture.

Key responsibilities

• Provide end‑to‑end IT and AV support to all personnel.
• Prepare, provision, and maintain IT equipment, accounts, and access.
• Respond promptly to helpdesk requests, resolving issues or escalating when required.
• Develop user‑friendly support materials such as wikis and how‑to guides.
• Troubleshoot system and network issues across Windows, Linux, macOS, and mobile devices.
• Ensure backups are performed and tested according to disaster recovery requirements.
• Administer licensing and configurations for Microsoft 365, Atlassian, and other key applications.
• Manage vendor relationships for IT and network hardware.
• Develop and maintain cyber security policies, controls, and risk mitigation systems.
• Ensure compliance with DISP, NIST, and other relevant cyber security frameworks.
• Report regularly to management on progress, system performance, and key metrics.

Required profile

• Tertiary qualification in IT, computer science, or a related discipline.
• Australian citizenship with the ability to obtain and maintain an NV1 security clearance.
• Relevant qualification in cyber security.
• Strong capability managing Linux and Windows workstations.
• Demonstrated experience applying cyber security best practices.
• Ability to comply with ITAR requirements.

Required skills

• Windows
• Linux
• macOS
• Mobile devices
• Microsoft 365
• Atlassian suite
• Cyber security best practices
• Backup and disaster recovery
• AV support