IT Support Technician – Adelaide

About the role

We are looking for an IT Support Technician to join The Shoe Group’s IT team in Adelaide. The role is ideal for recent graduates or candidates with 1‑2 years of technical support experience who want to develop their skills in a retail environment.

Key responsibilities

• Provide first‑line technical support to retail stores and the Support Centre team.
• Troubleshoot and resolve issues on POS systems, payment devices, laptops, printers and network connections.
• Log, prioritize and escalate tickets while keeping users informed of progress.
• Assist with hardware setup, configuration and on‑site support as required.
• Maintain accurate documentation and contribute to the IT knowledge base.
• Support IT projects, roll‑outs and participate in on‑call roster aligned with store trading hours.

Required profile

• Certificate or Diploma in Information Technology, or 1‑2 years experience in a technical support role.
• Strong communication skills and the ability to explain technical solutions to non‑technical users.
• Organised, reliable and able to remain calm under pressure while managing multiple priorities.
• Eagerness to learn and develop technical capability.

Required skills

• Windows operating systems
• Microsoft Office suite
• Hardware troubleshooting (laptops, printers, POS devices)
• Basic networking concepts
• Active Directory
• Microsoft Azure (training provided)
• Microsoft Dynamics 365 (training provided)

What we offer

• Collaborative team environment with a strong workplace culture.
• Clear career pathways into Level 2 Support, Application Support or IT Project roles.
• Opportunity to work for a trusted Australian retail brand.
• Team member discounts on footwear range.