IT Support Officer – Onsite Support in Perth

About the role

We are seeking an IT Support Officer to become the primary point of contact for technology assistance within a national law firm’s Perth office. You will deliver both Level 1 and Level 2 support, working closely with a national IT team and external service providers to ensure smooth daily operations.

Key responsibilities

• Provide onsite Level 1 and Level 2 support for hardware, software and business applications.
• Manage, track and escalate support requests using the firm’s ticketing system.
• Assist with onboarding, user access provisioning and device configuration.
• Maintain and support meeting‑room technology and audio‑visual equipment.
• Collaborate with the national IT team on technology improvements and project initiatives.

Required profile

• 2‑3 years of experience in an IT Support or Helpdesk role.
• Strong communication and problem‑solving abilities.
• Proactive, customer‑focused attitude.
• Experience in a law firm or professional services environment is highly regarded.

Required skills

• Level 1 support
• Level 2 support
• Hardware troubleshooting
• Software troubleshooting
• Business application support
• Audio‑visual equipment support