IT Support Officer

About the role

SEDA College is seeking a qualified IT Support Officer to provide first‑level helpdesk support and maintain the college’s IT infrastructure. The role reports to the Head of Information Technology and works in a fast‑paced, dynamic school environment.

Key responsibilities

• Provide first‑level support for all IT helpdesk enquiries, manage ticket queues and resolve issues within Service Level Agreements.
• Support and maintain Azure, Entra, Intune, Active Directory, Windows Servers, storage, and both cloud and on‑premises infrastructure.
• Manage day‑to‑day IT support, backup processes, system improvements, and software support for user applications.
• Configure, install, and support desktops, notebooks, printers and other peripherals; maintain the Standard Operating Environment and re‑image machines as required.
• Liaise with third‑party vendors for additional support.

Required profile

• Minimum 2 years’ experience in an IT Helpdesk or Support role.
• Ability to interact effectively with staff, students, parents, and external suppliers.
• Proactive troubleshooting skills and the ability to work autonomously or as part of a team.
• Current Working with Children Check and Police check.

Required skills

• Azure, Entra and Intune administration.
• Active Directory and M365 management.
• Windows Server and Windows 11 support.
• Experience with cloud and on‑premises infrastructure, backup management and hardware deployment.

What we offer

• Full‑time permanent position with flexible working arrangements.
• Five weeks annual leave and immediate start.
• Work in a Great Place to Work® certified environment recognised as one of Australia’s Best Workplaces.
• Equal opportunity employer encouraging diverse applicants.