IT Support Officer

About the role

We are looking for a proactive, customer‑focused IT Support Officer to deliver first‑line technical assistance and keep the organisation’s IT environment running smoothly. The role involves troubleshooting hardware, software and network issues, configuring devices, and supporting system maintenance while maintaining high service quality.

Key responsibilities

• Provide first‑level and second‑level support for hardware, software and network incidents.
• Diagnose, troubleshoot and resolve IT tickets promptly using a help‑desk system.
• Install, configure and maintain desktops, laptops, printers, mobile devices and peripheral equipment.
• Support operating systems, business applications, email and productivity suites.
• Manage user accounts, passwords and access permissions in line with security policies.
• Monitor systems, perform routine updates, and conduct equipment inspections.
• Assist with onboarding and off‑boarding by preparing devices and accounts.
• Support network connectivity, Wi‑Fi, VPN and peripheral troubleshooting.
• Maintain accurate IT asset inventory and ensure compliance with security standards.
• Contribute to the implementation of new technologies and continuous improvement of support processes.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.
• Strong analytical and problem‑solving abilities with attention to detail.
• Excellent communication and customer‑service skills.
• Ability to work independently and as part of a team, managing multiple requests.
• Commitment to continuous learning and staying up‑to‑date with IT trends.

Required skills

• Windows and macOS operating systems.
• Active Directory and Microsoft 365 administration.
• TCP/IP, DNS, DHCP, VPN and wireless networking concepts.
• Help‑desk ticketing systems and IT service management practices.
• Basic cybersecurity principles and endpoint security.
• Hardware configuration and troubleshooting for desktops, laptops, printers and mobile devices.