IT Support Engineer – Corporate Microsoft 365 Support

About the role

We are seeking an experienced IT Support Engineer to join a fast‑growing Australian financial services organisation. You will provide hands‑on support to corporate users in a modern Microsoft environment, working closely with internal technology teams and external service providers.

Key responsibilities

• Deliver Level 1 and Level 2 support for Microsoft 365, Windows 10/11 devices, Teams, Outlook, SharePoint and OneDrive.
• Manage incidents and service requests via Jira Service Management, ensuring timely resolution and appropriate escalation.
• Support onboarding, off‑boarding and user lifecycle activities, including device builds, account provisioning and access management.
• Troubleshoot hardware, software, networking, printing and application issues.
• Collaborate with internal technology teams, vendors and managed service providers to resolve complex problems.
• Maintain IT asset records, support documentation and knowledge‑base articles.
• Assist with device lifecycle management, operational support and disaster‑recovery activities.
• Identify and implement improvements to support processes, automation and end‑user experience.

Required profile

• 2‑3+ years of experience in IT Support, Service Desk or Desktop Support within a corporate or enterprise environment.
• Strong customer‑focused attitude and ability to work collaboratively.
• Familiarity with ITIL‑aligned incident, request and change management processes.
• Experience in a regulated industry such as financial services is a plus.

Required skills

• Microsoft 365, Teams, Outlook, SharePoint, OneDrive
• Windows 10/11 operating systems
• Microsoft Entra ID, Intune and endpoint management
• Jira Service Management or similar ITSM platform
• User provisioning, onboarding, off‑boarding and access management
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi‑Fi
• ITIL incident, request and change management processes