IT Service Desk Analyst

About the role

Ramsay Health Care's Wollongong Private Hospital is looking for an IT Service Desk Analyst to act as the first point of contact for IT support. The role provides responsive customer service and technical support to Ramsay Health Care IT users, diagnosing and resolving incidents so that healthcare systems stay reliable and accessible.

Key responsibilities

• Act as the primary point of contact for IT support across phone, email and online portal channels.
• Diagnose, troubleshoot and resolve hardware, operating system and software incidents.
• Log, prioritise and track incidents to resolution within the designated service timeframes.
• Escalate complex incidents to senior technical specialists and third-party vendors when needed.
• Communicate technical solutions clearly to clinical and non-clinical colleagues.
• Contribute accurate documentation and troubleshooting guides to the internal IT knowledge base.
• Take part in the on-call roster.

Required profile

• 1 to 3 years of experience in an IT support, helpdesk or service desk role.
• Demonstrated experience supporting Patient Administration Systems and Meditech, and Workday.
• Incident analysis and resolution skills, hardware diagnostic skills and working knowledge of core and non-core applications.
• Strong interpersonal, communication and customer service skills, able to work in a team and independently.
• Ability to complete tasks within timeframes; tertiary qualification in computing or a related technical discipline is desirable.
• Previous experience in a large multi-site organisation or a healthcare environment is desirable.

Required skills

• Microsoft Office suite and Windows desktop operating systems.
• Patient administration systems (Meditech, Workday); experience with SAP, Chris21 and other health industry applications is desirable.

What we offer

• Base annual salary of $79,499 plus superannuation, depending on experience and qualifications.
• Career growth programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy.
• Ramsay Rewards discounts at 100+ retailers, restaurants and travel providers.
• Lower hospital cover costs, higher dental and pharmacy extras limits and allied health discounts.
• Flexible rostering, flexible leave and confidential wellbeing support.
• Salary packaging and novated leasing options.

The role is based at Wollongong Private Hospital and requires travel to the Sydney head office and other Ramsay facilities in NSW. Applications must be submitted online by 20 November 2026; a National Police Check within the last 12 months is required, and a Working-With-Children Check and proof of immunisation may be required.