IT Operations Lead / Senior Systems Administrator

About the role

Altis Consulting is looking for an experienced IT Operations Lead / Senior Systems Administrator to take ownership of its core technology platforms and help evolve its cloud-first environment. Working closely with the Head of IT and CIO, the role covers Microsoft 365 and Azure, endpoint management, identity services, cyber security controls, networking, automation and business continuity. It is a hands-on technical role with a strong operational focus, reporting to the Head of IT and CIO, and acting as a technical escalation point for the IT Support team.

Key responsibilities

• Lead the management and continuous improvement of the cloud-first technology environment.
• Administer Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams and Intune.
• Maintain internal networks, internet connectivity, Wi-Fi and telecommunications services.
• Keep infrastructure standards, documentation, policies and procedures up to date.
• Monitor ticket queues, escalate tickets by severity and impact, and resolve complex escalations from the IT Support Analyst.
• Automate repetitive tasks, improve support processes and cover support shifts when the analyst is away.
• Help procure and provision laptops for new starters and run first-day onboarding.
• Strengthen information security policies and contribute to cyber security operations, including incident response, vulnerability management and security investigations.
• Maintain and test backup, disaster recovery and business continuity capabilities.
• Support ISO 27001 compliance reviews and remediation, and manage patching, configuration management and asset inventories.
• Drive automation and innovation, and collaborate with business leaders on technology strategy.

Required profile

• 5+ years' experience in IT infrastructure, cloud operations or IT support; MSP experience is a plus.
• Broad hands-on experience across on-premises, cloud and SaaS technologies.
• Demonstrated experience managing Microsoft 365, Azure, endpoint management and enterprise networking.
• Strong support experience and a customer-focused mindset.
• Excellent stakeholder management and communication skills.
• Understanding of fundamental cyber security concepts and controls.

Required skills

• Highly regarded: ISO 27001 or similar compliance, business continuity, backup and disaster recovery.
• Highly regarded: Microsoft certifications (preferably Azure), Fortinet NSE 1-4, Microsoft Purview, Defender and Sentinel.
• Highly regarded: automation platforms such as Power Automate and Azure Automation.

What we offer

• A hands-on role with visible impact across the organisation.
• Hybrid working model.
• Ongoing learning and career development.
• Health and wellbeing support for you and your family.
• Paid parental leave and a reward and recognition program.