IT Helpdesk Team Leader

About the role

Join a leading national Managed Service Provider in Adelaide's Inner North-West as the Helpdesk Team Leader. You will manage a team of 10 Helpdesk Technicians, ensuring high‑quality support and client satisfaction.

Key responsibilities

• Lead and manage a team of 10 Helpdesk Technicians.
• Perform account administration in Active Directory, Exchange and bespoke applications.
• Resolve technical issues within SLA targets in a calm and polite manner.
• Develop and improve Helpdesk procedures and processes.
• Monitor staff productivity, performance and provide coaching.
• Assist with escalated complex technical support requests.

Required profile

• Demonstrated experience in managing or leading a technical support team.
• Prior experience in a Managed Service Provider or consultancy environment.
• Current driver’s licence and access to a car.

Required skills

• Windows OS
• Active Directory
• Office 365
• Microsoft Exchange
• Intune
• Windows Server
• Network troubleshooting
• Microsoft, Azure, VMware, Cisco, Fortinet (certifications beneficial)

What we offer

• Attractive salary package with career development opportunities.
• Internal promotion focus and development training.