Infrastructure Support Engineer

About the role

A collaborative IT team in Adelaide is looking for a skilled, proactive Infrastructure Support Engineer. The role is about 70% infrastructure maintenance and administration and 30% internal user support, covering Microsoft 365, Intune, Entra ID and hybrid IT. It suits someone who enjoys hands-on work improving infrastructure, managing endpoints and helping users.

Key responsibilities

• Administer, maintain and support Microsoft 365 environments, including Office 365, Microsoft Teams and Exchange Online.
• Manage Microsoft Intune and Entra ID, covering device management, identity administration and security compliance.
• Configure, deploy and maintain Windows devices using Windows Autopilot (Legacy and v2).
• Manage user accounts, permissions, device enrolment, onboarding and offboarding.
• Implement and maintain Conditional Access policies, MFA and identity security controls.
• Support Windows and macOS endpoints, including configuration, maintenance and troubleshooting.
• Manage application packaging, software deployment, system updates and patch management with tools such as Patch My PC, Intune and SCCM.
• Maintain IT infrastructure, network connectivity and system performance, and support hybrid cloud and on-premises setups including Active Directory, Group Policy and Windows Server.
• Identify and resolve technical issues and implement preventative measures.

Required profile

• Demonstrated experience in IT infrastructure administration, systems engineering or a similar technical role.
• Strong hands-on experience administering Microsoft 365, Intune, Entra ID and endpoint management.
• Experience deploying Windows devices with Windows Autopilot and managing Conditional Access, MFA and user accounts.
• Knowledge of Windows and experience supporting macOS; experience with Active Directory, Group Policy and Windows Server.
• Ability to troubleshoot infrastructure, connectivity, device and system issues across hybrid and on-premises environments.