Infrastructure Support Engineer

About the role

Join the AWS Infrastructure Reliability Engineering Organization (IREO) to support global data centre infrastructure. You will work with a diverse team of engineers and specialists to ensure continuous, secure, and cost‑effective operation of AWS services.

Key responsibilities

• Diagnose and resolve software‑based issues, providing escalation support when needed.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical problems.
• Manage ticket queues for internal and partner teams to meet SLA targets.
• Analyse root causes and trends, developing metrics, procedures, tools and documentation to improve operational efficiency.
• Participate in company‑wide initiatives such as patching, OS migrations and code releases.
• Collaborate with internal software development teams to enhance systems and services.

Required profile

• 1+ years of technical support or troubleshooting experience.
• Experience with Linux/Windows systems administration.
• Ability to obtain an Australian Government Security Vetting Agency clearance.

Required skills

• Knowledge of networking protocols (HTTP, DNS, TCP/IP).
• Scripting in modern languages (Bash, Python, Perl, Ruby).
• Experience with AWS infrastructure services.
• Understanding of web services, distributed systems and web application development.