Infrastructure Engineer

About the role

Kinetic IT is hiring an Infrastructure Engineer to provide hands-on infrastructure support for end users in a secure, complex Federal Government environment. The role takes ownership of escalated incidents and service requests, troubleshooting devices, identity, messaging, collaboration, networks and servers, and coordinating with specialist teams where needed. It is 100% onsite and requires an active NV2 Australian Government security clearance.

Key responsibilities

• Own escalated incidents and service requests for field-based end users, providing remote and onsite support through investigation, resolution and clear handover.
• Troubleshoot Microsoft infrastructure and workplace services across Active Directory, Group Policy, DNS, Exchange, SharePoint, MECM/SCCM and related endpoint environments.
• Support endpoint security, information protection and vulnerability remediation, and investigate cross-platform issues.
• Coordinate technical escalations with SME engineering teams, vendors and service owners so users get timely updates and issues reach permanent resolution.
• Improve supportability by maintaining technical knowledge, documenting fixes, automating repeatable tasks and identifying recurring issues for problem and knowledge management.

Required profile

• Australian citizenship and an active high-level Australian Government security clearance (NV2).
• Strong experience providing senior or escalated infrastructure support to end users in distributed or secure operational environments.
• A customer-focused, methodical approach to incident ownership, technical communication, documentation and knowledge sharing.

Required skills

• Broad hands-on capability across enterprise infrastructure technologies, including Microsoft identity, messaging, collaboration and endpoint services.
• Monitoring and diagnostics, endpoint security and vulnerability management.
• Networking, server hardware and Linux environments.

What we offer

• Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Hybrid options, flexible hours, mobility and part-time roles where customer needs permit.
• Social events, cultural celebrations, end-of-year functions, health and wellness resources, tailored leave and EAP access.
• Employee discounts platform, discounted gym membership and more.

To apply, candidates can use the company's online application process or send their CV directly to the company's careers team.