Indigenous Prospective Student Case Manager

About the role

RMIT is recruiting an Indigenous Prospective Student Case Manager for a full-time, fixed-term position until 24 December 2027, based at the Melbourne CBD campus. Within Global Student Recruitment, the role provides personalised, culturally safe support to Aboriginal and Torres Strait Islander prospective students from initial enquiry through to enrolment, combining relationship management, case management and student recruitment. It works closely with the First Nations Ngarara Willim Centre and internal and external stakeholders.

Key responsibilities

• Provide culturally safe, personalised support to Aboriginal and Torres Strait Islander prospective students from enquiry to enrolment
• Help students overcome barriers, access opportunities and transition to university through proactive engagement and tailored guidance
• Work with the First Nations Ngarara Willim Centre and other stakeholders to advise on Indigenous student recruitment and contribute to RMIT's strategic goals for Indigenous participation

Required profile

• Demonstrated experience working with Indigenous communities and stakeholders
• Understanding of Indigenous cultures, organisations and barriers to accessing higher education
• Experience in case management, advisory or support services, with attention to detail
• Knowledge of the higher education sector and experience supporting Indigenous people in achieving educational outcomes
• Experience in student recruitment, admissions or conversion is highly regarded but not essential
• Only Aboriginal and/or Torres Strait Islander people are eligible to apply; proof of heritage is required at interview

Required skills

• Excellent relationship-building and communication skills with diverse stakeholders
• Ability to collect and analyse information, identify issues, recommend solutions and contribute to reporting
• Strong organisational skills, able to work independently in a collaborative team

What we offer

• Salary of $97,647 p.a. plus 17% superannuation
• Cultural leave (up to 10 days) and flexible/hybrid working arrangements
• Professional development opportunities and a culturally safe workplace

The appointment is subject to a valid Working with Children Check and background checks. Applications close on 9 November 2026.