ICT Systems Support Officer

About the role

K&B, a multi-site Australian business and part of the Mitre 10 Network, is looking for an ICT Systems Support Officer. This is a full-time, Monday to Friday position where you are the first point of contact for IT service requests and incidents, handling everything from resetting passwords to supporting the installation of bespoke factory machinery. Occasional after-hours and weekend support may be required.

Key responsibilities

• Provide onsite and remote IT support
• Troubleshoot hardware, software and retail systems
• Manage incidents through to resolution
• Deploy devices and support site technology
• Maintain IT assets and documentation
• Support projects and continuous improvement
• Train and support end users
• Identify and prevent technology issues

Required profile

• Previous IT support or service desk experience
• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder skills
• Organised, proactive and able to work independently

Required skills

• Windows 11, iOS and Microsoft 365
• Active Directory and Group Policy
• POS, EFTPOS and retail technology support
• Desktop imaging and device deployment

The role also covers learning systems such as PC-EFTPOS, Sympac POS, Ring Central Telephony and ManageEngine Endpoint Central on the job.