Housekeeping Room Attendant

About the role

The Housekeeping Room Attendant joins the Housekeeping Department at Capella Sydney, delivering premium guest‑room comfort and cleanliness in a luxury heritage hotel.

Key responsibilities

• Maintain guest rooms to the highest quality standards in line with hotel policies and Forbes standards.
• Provide courteous service to internal customers and respond to guest requests promptly.
• Handle guest and internal complaints, escalating issues to supervisory staff as needed.
• Manage daily cleaning chemicals and supplies safely and according to procedures.
• Refresh guest linen each day, collect soiled linen, and keep pantry, storage cabinets, and bathrooms tidy.

Required profile

• Previous experience in a similar role at luxury hotels or resorts.
• Strong interpersonal skills, team‑oriented, and able to build guest relations.
• Basic spoken English.
• Knowledge of cleaning procedures, chemicals and surface care.
• Valid working rights in Australia.
• Flexibility to work evenings, weekends and holidays.

Required skills

• Cleaning procedures
• Chemical handling
• Surface cleaning knowledge

What we offer

• Supportive, vibrant work environment in a historic, beautifully designed hotel.
• Access to online LinkedIn courses for professional development.
• Uniform provided and cleaned.
• Free meals during shifts.
• Hotel and group discounts.
• Employee Assistance Program and birthday leave.
• Opportunities for growth within the Capella group.