Hotel Duty Manager - Crown Sydney

About the role

Crown Resorts is seeking an experienced Hotel Duty Manager to join its Front Office team at Crown Sydney. As a key operational leader, you will drive seamless operations and deliver the service, personal attention and elevated experiences expected by guests and visitors. You will lead from the front, resolve complex guest matters and work closely with an experienced Senior Leadership Team, with exposure across a world-class integrated resort.

Key responsibilities

• Lead hotel operations during your shift so every guest interaction meets premium service standards
• Serve as the senior escalation point for guest matters and create memorable experiences for guests, including VIPs, premium clients and special occasions
• Build strong relationships across the hotel and foster collaboration between operational teams
• Drive operational performance through proactive decision-making, attention to detail and continuous improvement
• Oversee room inventory and guest flow to maximise guest satisfaction and commercial outcomes
• Coordinate responses to operational incidents and emergencies with professionalism and composure
• Maintain presentation, service delivery and operational standards to the level of a world-class luxury destination

Required profile

• Demonstrated leadership experience in a luxury hotel, premium hospitality environment or integrated resort
• Passion for exceptional guest experiences and proven business acumen balancing guest satisfaction with operational performance
• Stakeholder management, communication and problem-solving skills, and confidence handling complex guest situations
• Ability to lead calmly and decisively in a dynamic, high-profile environment
• Permanent and unrestricted Australian working rights

Required skills

• Experience with hotel management systems, ideally Opera PMS
• Flexibility to work a 24/7 roster, including evenings, weekends and public holidays

What we offer

• Complimentary meals in the staff restaurant and discounts across selected food and beverage venues
• Accommodation discounts across Crown Sydney, Melbourne and Perth
• Free uniform laundering and wardrobe services for every shift
• Health and wellbeing benefits, novated leasing and employee discounts
• Awards programme recognition and opportunities to join community, diversity and inclusion initiatives