Hospitality Host – Guest Services

About the role

We are seeking a friendly and proactive Host to join the team at Punthill Norwest, a stylish apartment‑hotel in Sydney’s Hills District. You will be the first point of contact for guests, ensuring every stay is memorable and comfortable.

Key responsibilities

• Deliver high‑level guest service at check‑in, check‑out and throughout the stay.
• Resolve guest complaints and issues with creative, timely solutions.
• Act as a local area ambassador, providing recommendations and advice on nearby attractions and amenities.
• Respond to emergency situations safely and professionally.
• Maintain the appearance and functionality of meeting rooms, gym, pool and other hotel facilities.
• Support on‑site parking and other guest‑related services as needed.

Required profile

• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a customer‑focused mindset.
• Good knowledge of the local area or willingness to learn it quickly.
• Ability to work effectively in a small, dynamic team.
• Flexibility to work varied shifts, including weekends.

Required skills

What we offer

• Opportunity to grow within a fast‑expanding Australian hotel brand.
• Supportive, non‑hierarchical work environment.
• Access to on‑site amenities such as gym and pool.