Help Desk Support (Level 1 IT) - 5-6 Week Contract

About the role

A major distribution company is looking for a Help Desk Support professional to provide Level 1 IT support, troubleshooting and operational assistance in a Microsoft environment. The role is fully onsite, on a rotating shift roster, and the candidate must be able to start immediately. The position is advertised as urgent, lasting about 5-6 weeks.

Key responsibilities

• Provide basic IT helpdesk support, including troubleshooting and resolving technical issues
• Maintain cabling organisation to keep the work environment clean and efficient
• Assist with stock control, inventory counts and audit support activities
• Document issues, solutions and support activities accurately for future reference
• Work with the team to support day-to-day IT operations in a Microsoft environment

Required profile

• At least 6-12+ months of experience in a Level 1 IT Help Desk, Desktop Support or similar role
• Availability to work rotating day, night and weekend shifts for the full contract duration
• Strong communication and customer service skills, with a proactive, can-do attitude
• Must live close to the site and have access to reliable personal transport or own car
• An IT-related qualification (degree or currently studying) is a plus

Required skills

• Solid Level 1 IT support and troubleshooting skills
• Microsoft environment

The advertised rate is $35-$42 per hour including superannuation, and candidates must reside within 20-30 minutes of the Rooty Hill, NSW area. Applications are made through the "Apply Now" button on the advert.