Help Desk Analyst – First Line IT Support

About the role

We are seeking a customer‑focused Help Desk Analyst to be the first line of IT support for our users. You will troubleshoot technical issues, provide timely assistance, and help maintain a smooth IT environment.

Key responsibilities

• Respond to and resolve IT support requests submitted by end users.
• Troubleshoot hardware, software, and system‑related problems.
• Provide technical assistance and guidance to users across the organization.
• Document incidents, solutions, and support activities in the ticketing system.
• Escalate complex issues to senior teams when necessary.
• Assist with system setup, user account creation, and device configuration.

Required profile

• Passion for technology and helping users.
• Strong problem‑solving and troubleshooting abilities.
• Excellent communication and customer‑service skills.
• Ability to organize tasks and manage multiple requests simultaneously.
• Positive attitude and willingness to learn.

Required skills

What we offer

• Hands‑on experience in IT support and operations.
• Opportunities for career growth and skill development.
• Collaborative and supportive work environment.
• Exposure to a variety of technologies and business systems.