Head of Store Operations - NSW

About the role

Coles is looking for a senior leader to act as Head of Store Operations for a significant portfolio within its store network, covering about 10,000 team members and a leadership team of Regional Managers. The role sits in Central Operations and combines commercial performance, customer experience, transformation and leadership at scale. It suits leaders with a broad career across commercial, transformation, customer, ecommerce, digital or central functions, and experience in large, complex, geographically dispersed organisations.

Key responsibilities

• Own commercial and operational performance across the store portfolio, including sales, cost and P&L outcomes.
• Lead, coach and develop a team of senior operational leaders.
• Build a strong performance and accountability culture focused on customers and team members.
• Lead through change and turn enterprise transformation into sustainable store results.
• Connect stores with the wider business, linking commercial, customer, digital and operational priorities.
• Use data, customer insight and commercial judgement to make informed decisions.
• Build leadership capability and strengthen the succession pipeline for future senior roles.
• Contribute beyond the portfolio as a senior leader across Coles.

Required profile

• Leadership experience in a large, complex, geographically dispersed organisation.
• Commercial acumen with P&L, sales and performance accountability.
• Experience leading other senior leaders and influencing at enterprise level.
• Breadth beyond operations, such as commercial, transformation, customer, digital/ecommerce or strategy.
• Track record of delivering significant change while maintaining strong business performance.
• Ability to move between strategic thinking and execution without getting stuck in operational detail.
• People and culture leadership, with ambition to grow into broader executive leadership.
• Supermarket experience is not essential; leaders from other large-scale retail or customer-facing businesses are welcome.

What we offer

• Hybrid working options.
• Gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket and fooderie hub.
• 5% discount on supermarket and liquor purchases, with occasional 10% double discounts and member-only deals.
• Digital recognition platform with points redeemable for gifts and gift cards.
• Career development programs and job-specific training.
• Paid parental leave for permanent team members.
• Annual team member share plan with salary sacrifice option.