Head of Field Resource Management

About the role

KONE, a global leader in the lift and escalator industry, is looking for a Head of Field Resource Management to join its Operations Team. The role develops and executes the frontline installation workforce strategy, ensuring the effective allocation and optimal use of installation resources to support operational performance and business objectives. It can be based in Brisbane, Sydney or Melbourne.

Key responsibilities

• Lead installation resource planning by developing short, medium and long-term resourcing strategies aligned to forecast demand.
• Translate demand plans into workforce requirements, including internal resources, subcontractors and global KONE resource pools.
• Communicate forecast requirements to subcontractors to secure capacity commitments and coordinate cross-border resource needs with purchasing.
• Monitor resource availability, identify gaps and work with operational leaders to improve productivity.
• Escalate resource risks and give visibility of resource constraints to key stakeholders.
• Collaborate with training teams to meet workforce capability and capacity needs, allocate resources and maintain supplier data in resource management systems.
• Analyse variances, monitor subcontracting ratios and support teams in using planning tools and processes.
• Partner with sourcing teams on supplier requirements and meet with selected subcontractors to ensure plans are executed properly and subcontractor legislation is followed.

Required profile

• 5 years' experience in a resource management, workforce planning or operational planning role.
• Experience managing installation portfolios, including resource allocation, workload balancing and delivery performance.
• Demonstrated experience managing subcontractor performance, capacity and commercial relationships.
• Ability to build and maintain relationships with internal and external stakeholders across multiple business functions.
• Knowledge of relevant legislation, industry standards and regulations for installation operations, and general understanding of contract terms and commercial obligations.
• Applicants must be a permanent resident or Australian citizen, or a New Zealand citizen.

Required skills

• Sound understanding of Sales & Operations Planning (S&OP), sourcing, procurement and purchasing.
• Strong knowledge of safety, quality management and compliance.
• Commercial understanding of installation costs, productivity measures and cost optimisation.
• Project management skills and ability to manage competing priorities.

What we offer

• A highly competitive package.
• Career progression opportunities within a global organisation.
• Learning and development programs covering professional skills.