HDR Program Support Officer

About the role

James Cook University's Graduate Research School is looking for a full-time HDR Program Support Officer based at the Townsville Bebegu Yumba campus, Douglas. The role supports Higher Degree by Research candidates and their academic supervisors, helping them navigate candidature milestones from admission through to completion. It combines customer service, organisation and problem-solving skills to deliver a positive experience for the university's research community.

Key responsibilities

• Serve as a key contact for HDR candidates and supervisors, helping students progress through each stage of their research journey
• Provide specialist administrative support and ensure important milestones stay on track
• Collaborate with academic and professional staff across the University to support committee activities and respond to enquiries
• Contribute to continuous improvements that enhance the HDR candidate experience

Required profile

• Knowledge of HDR candidature management, including enrolment, progression and completion requirements
• Understanding of the importance of accuracy, policy compliance and attention to detail
• Strong written and interpersonal communication skills, able to handle a high volume of enquiries from people of varied backgrounds
• Sound judgement and problem-solving skills, with the ability to balance competing deadlines and work independently
• Appropriate qualifications and experience for the role
• Current students are not eligible to apply

Required skills

• Confidence using Microsoft applications, databases and other computerised systems
• Written and verbal communication

What we offer

• Salary of $78,740.99 - $89,310.33 per annum plus up to 17% superannuation
• 5 weeks of annual recreation leave plus leave loading, 15 days paid sick/carers leave and up to 6 months paid parental leave
• Flexible working options, staff study assistance and paid study leave
• Ongoing professional development support, Fitness Passport and corporate discount on health insurance
• Free Employee Assistance Program and modern facilities with on-site childcare and medical services at the Townsville campus

To apply, complete the online application form, upload a resume and a cover letter explaining relevant experience, then follow the steps on the university careers page. Enquiries can be directed to the named recruiter.