Guest Services Agent

About the role

Crowne Plaza Sydney Airport is looking for a friendly, professional and enthusiastic Guest Services Agent to join its Front Office team. The role centres on welcoming guests, handling check-ins and check-outs and providing helpful information in a fast-paced hotel environment.

Key responsibilities

• Greet and welcome guests on arrival, creating a warm and friendly atmosphere
• Assist guests with check-in and check-out, ensuring accuracy and efficiency
• Handle guest inquiries, requests and complaints promptly and professionally
• Provide information about the hotel, amenities and local knowledge
• Maintain a clean and organised front desk, lobby and reception area
• Collaborate with other departments to resolve issues and ensure seamless guest service
• Process payments and keep accurate records of financial transactions
• Follow company policies and procedures and continuously improve guest service

Required profile

• Proven experience in a similar role in a premium hotel or within the travel industry
• Hotel Management qualification is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritise in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends and public holidays
• Ability to handle difficult situations with professionalism and empathy
• Working rights in Australia

Required skills

• Proficiency with hotel systems such as Opera PMS
• Positive attitude and strong interpersonal skills

What we offer

• HIGA rates plus penalties
• Career progression opportunities
• Staff discounts on accommodation, dining and global IHG perks
• Complimentary meals on duty
• Birthday leave and paid parental leave
• Onsite parking or convenient access to public transport
• A supportive and inclusive team environment