Guest Service Agent

About the role

Minor Hotels is seeking a full‑time Guest Service Agent for Oaks Geelong Vue Suites. You will be the first point of contact for guests, delivering warm hospitality and ensuring smooth check‑ins, check‑outs and memorable stays.

Key responsibilities

• Provide a friendly reception and efficient check‑in process, addressing guest inquiries.
• Maintain clear communication with guests, colleagues and stakeholders via in‑person, phone and email.
• Process reservations, updates and special requests using the property management system.
• Act as the primary point of contact throughout the stay, offering assistance, resolving issues and giving personalised recommendations.
• Work rotating shifts across Monday to Sunday, covering hours between 7:00 am and 11:00 pm.

Required profile

• Proven experience delivering high‑quality service in a hotel, hospitality or customer‑facing role.
• Excellent verbal and written communication skills.
• Positive, proactive attitude with a focus on exceeding guest expectations.
• Professional appearance and commitment to the brand’s standards.
• Flexibility to work weekends, public holidays and varying shifts.

What we offer

• Competitive hourly rates: $27.97 (Mon‑Fri), $34.96 (Sat), $41.96 (Sun).
• Career growth through learning and development programs.
• Exclusive hotel discounts and global accommodation perks.
• Retail rewards, entertainment discounts and wellness support.
• Health insurance and workplace banking benefits.