Guest Service Agent – Front Office Role

About the role

Minor Hotels’ Oaks Glenelg Plaza Pier Suites are seeking a casual Guest Service Agent to deliver exceptional customer service. You will be the first point of contact, ensuring guests feel welcomed and supported throughout their stay.

Key responsibilities

• Provide a warm and friendly reception, managing smooth check‑ins and check‑outs while addressing guest inquiries.
• Maintain clear communication with guests, colleagues, and stakeholders via in‑person, phone, and email.
• Process reservations, updates, and special requests accurately using the property management system.
• Act as the primary point of contact during the stay, offering assistance, resolving issues, and giving personalised local recommendations.

Required profile

• Proven experience delivering high‑quality service in a hotel, hospitality, or customer‑facing environment.
• Excellent verbal and written communication skills across multiple channels.
• Proactive, positive attitude with a strong focus on guest satisfaction.
• Professional appearance and commitment to the organisation’s standards.
• Flexibility to work varied shifts, including weekends and public holidays.

What we offer

• Competitive hourly rates: $34.96 (Mon‑Fri), $41.96 (Sat), $48.95 (Sun) AUD.
• Career growth through learning and development programs.
• Exclusive hotel discounts for staff, friends and family.
• Global accommodation discounts across Minor Hotels brands.
• Retail rewards, entertainment discounts, and wellness support.