Group Sales Executive

About the role

Lancemore Hotels is seeking a Conference and Event Sales Executive to manage enquiries across its boutique hotel portfolio. Reporting to the Director of Sales, you will handle the full enquiry‑to‑booking cycle, ensuring a seamless experience for clients.

Key responsibilities

• Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism.
• Qualify leads, prepare proposals and quotations, negotiate terms and convert enquiries into confirmed business.
• Manage contracts and deposits accurately and hand over bookings to on‑property teams.
• Conduct site inspections and follow‑up visits, identifying upsell and cross‑sell opportunities.
• Maintain a portfolio of existing clients and re‑engage past clients to generate new enquiries.
• Keep the CRM pipeline current, contribute to weekly forecasting and support sales campaigns.

Required profile

• At least 2 years' experience in hotel reservations, conference or events sales.
• Excellent phone manner and written communication representing a premium brand.
• High attention to detail and strong organisational skills.
• Natural relationship builder with a customer‑service orientation.
• Positive, can‑do attitude aligned with company values.

Required skills

• Proficiency with Microsoft Office.
• Experience using CRM systems.
• Familiarity with property management systems; iVvy experience a bonus.

What we offer

• Hybrid working model for flexibility and balance.
• Career progression across a growing hotel group.
• Inclusive, high‑performance culture with staff discounts and team events.
• Opportunity to make a real impact in a values‑led business.