General Manager Venue Services

About the role

VenuesWest, a government body offering sport and entertainment venues and precincts in Western Australia, is looking for a General Manager Venue Services to lead Venue Services across its self-managed venues. The role leads the Aquatics, Customer Service, Programs, Health and Fitness, Wellness and Sales teams, driving a sales and customer service culture that engages customers and achieves results. It is a full-time, fixed-term position for 5 years, with possible extension, based at the Perth High Performance Centre in Mount Claremont with mobility between facilities.

Key responsibilities

• Provide leadership and direction to the Aquatics, Customer Service, Programs, Health and Fitness, Wellness and Sales teams
• Activate self-managed venues through programs and services
• Drive a sales and customer service culture focused on results
• Deliver high-quality, safe and compliant programs and services
• Manage a fast-paced sales environment
• Generate and review budgets, and introduce or review products and services

Required profile

• Extensive leadership experience in program development, health and fitness/wellness, sales and aquatics in a multipurpose venue
• Experience leading managers and multidisciplinary workforces in a complex public-facing operational environment
• Proven track record in a fast-paced sales environment
• High-level commercial acumen, including budget generation and review
• Right to work in Australia for the duration of the contract and a National Police Clearance at commencement

What we offer

• Salary of $163,427 - $176,990 per annum (Level 8 PSCSAA)
• Flexible working arrangements, including hours of work and working from home
• Free or discounted health and fitness memberships, 12% superannuation and salary packaging
• Annual leave, long service leave, study leave and study assistance
• Wellbeing support, including a wellbeing room, mental health first aid training and an Employee Assistance Provider
• Shift allowances, overtime allowances and public holiday leave
• Reimbursement for work-related travel and uniforms and PPE provided

Applications require a resume and a two-page cover letter with examples of the required experience, plus the full job description. Applications close on 4 November 2026.