Front Office All Rounder – Hotel Reception & Guest Services

About the role

The Front Office All Rounder is the first point of contact for guests at The Sebel Quay West Suites Sydney. You will manage reservations, assist with check‑ins and check‑outs, and ensure every guest enjoys a seamless, memorable stay in our iconic waterfront location.

Key responsibilities

• Handle reservations received via phone, email and online platforms, providing accurate information on availability, rates and promotions.
• Welcome guests, answer inquiries, process modifications, cancellations and payment transactions securely.
• Allocate rooms according to guest preferences, business demands and operational constraints.
• Promote room upgrades, special amenities and fulfill specific guest requests.
• Maintain up‑to‑date reservation records and support smooth check‑in/check‑out processes.
• Assist with valet services and support the concierge team during peak periods.
• Resolve guest complaints promptly, turning challenges into positive experiences.

Required profile

• Customer‑service oriented with excellent communication skills.
• Previous experience in a similar hospitality role is preferred.
• Full Australian driver’s licence.
• Willingness to work flexible rotating shifts, including evenings, overnights, weekends and public holidays.

Required skills

• Familiarity with reservation and property‑management systems, preferably Opera Cloud.

What we offer

• Access to Accor employee benefits, including ALL Heartist membership and loyalty program discounts.
• Opportunities for career development through Accor Academy, Typsy and other training platforms.
• Dynamic work environment in a historic, iconic Sydney location.