Freelance Producer (CGI Assets) – Client-Facing

About the role

Orchard, Australia's leading health and wellness agency, is looking for an experienced, client-facing Producer to run the day-to-day of one of its CGI workstreams on one of its key accounts. The role is freelance and acts as the main point of contact for clients, keeping work moving through the agency.

Key responsibilities

• Client service: act as the day-to-day lead for clients across assigned accounts, manage expectations proactively and resolve issues before they escalate
• Run regular status meetings with clients and the internal team to track progress, flag risks and agree next steps
• Present work and recommendations to clients confidently and keep relationships with external suppliers on track
• Write clear creative and production briefs and work with creative and production teams to ensure concepts are feasible and delivered on time
• Create and oversee estimates and scopes of work, charge client work accurately and raise change requests promptly
• Keep financial reporting and forecasts accurate, flagging significant forecast changes early

Required profile

• 4+ years' agency experience in an account management or client-facing producer role
• Creative or digital agency experience (automotive experience a plus)
• Ability to step into live accounts and build client trust quickly
• Strong written and verbal communication, including presenting to clients
• Experience managing multiple client stakeholders and external suppliers
• Solid financial management: estimates, scopes, change requests and forecasting
• Strong organisation and ability to juggle competing priorities
• Availability to start before 2nd November 2026 preferred