Executive Support, Membership & CPD Coordinator

About the role

This is a dual‑function position that blends executive support for the CEO with coordination of membership and continuing professional development (CPD) for a not‑for‑profit professional association. You will work at the heart of the Institution of Surveyors NSW, gaining exposure to strategy, governance and operational processes while helping members throughout their lifecycle.

Key responsibilities

• Provide administrative and operational assistance to the CEO, including meeting management, report preparation and strategic project coordination.
• Manage the end‑to‑end membership lifecycle – applications, renewals, upgrades and enquiries.
• Maintain accurate membership records, databases and timely reporting.
• Track and manage member CPD records, event attendance and professional development activities.
• Develop and deliver member engagement initiatives to attract, onboard and retain members across career stages.
• Contribute to the improvement of internal processes, policies and workflows.

Required profile

• Genuine interest in people with the ability to build trust and handle sensitive interactions professionally.
• Ability to think both operationally and strategically and a willingness to learn beyond day‑to‑day tasks.
• Strong organisational and time‑management skills, capable of juggling competing priorities in a fast‑paced environment.
• Proactive, solutions‑focused mindset with initiative to identify and implement improvements.
• Excellent written and verbal communication with high attention to detail.
• Experience preparing reports, analysing data and using insights to support decision‑making.
• Experience in policy writing and development.
• Full rights to work permanently in Australia.

Required skills

What we offer

• Full‑time, office‑based role in Surry Hills.
• Clear career progression into leadership within a professional association.
• Direct exposure to executive leadership, strategy and organisational operations.
• Supportive, high‑performing team environment.