Executive Manager, Workforce Planning Strategy & Transformation

About the role

Retail Operations, a large and complex operation with more than 2,200 people across Australia and India, is investing in its Workforce Planning capability. This role leads the development of new strategic, analytical and optimisation capabilities, working alongside the existing Workforce Planning team to connect work, capacity and skills and drive real-time decisions on how capacity is deployed.

Key responsibilities

• Shape and deliver the future Workforce Planning strategy, capability roadmap and operating model, moving toward a broader Work & Capacity Optimisation capability.
• Improve visibility of work, service commitments and available capacity, and develop approaches to skills, cross-skilling and workforce flexibility.
• Build workforce analytics, scenario modelling and decision-support, and develop forward-looking scenarios on demand, capacity, productivity, skills, location and workforce mix.
• Assess the impact of changing customer demand, transformation, automation and AI on future workforce requirements.
• Define the data and technology needed for the future model, reduce manual reporting and spreadsheet dependency, and partner with OneOps, Data and Technology teams.
• Translate strategy into a transformation roadmap, pilot and scale new capabilities, and embed them in ongoing operations.
• Build partnerships with senior leaders across Retail Operations, COO, Technology, Data, Finance and People, and build capability within the existing team.

Required profile

• Significant leadership experience in workforce planning, workforce management, capacity planning or workforce optimisation in a large, complex operation.
• Demonstrated experience designing and delivering workforce or operational transformation.
• Experience leading teams, building capability and navigating ambiguity and complexity.
• Strong commercial judgement balancing customer, service, risk, colleague, productivity and cost outcomes.

Required skills

• Forecasting, capacity planning, productivity, workforce analytics and resource planning.
• Scenario modelling, workforce analytics and decision support.
• Data-driven approach to using data, workflow, automation and technology to improve decisions.

Candidates already part of the Commonwealth Bank Group must apply through the bank's internal application system. The advertising ends on 15 November 2026.