Executive Manager, Institutional Banking Operations

About the role

The Executive Manager, Institutional Banking Operations leads a global operations portfolio supporting Institutional Banking & Markets and selected Business Banking clients, covering Institutional Lending, Agency Operations, Transaction Banking, Controlled Monies & Insolvency and eBilling. Reporting to the General Manager, Market Operations, the role leads day-to-day performance and the simplification, capability and transformation agenda. It sits in the Market Operations Leadership Team within the Chief Operations Office, leading multidisciplinary teams across Australia, India, the UK and the US.

Key responsibilities

• Lead end-to-end operations across Institutional Lending, Agency Operations, Transaction Banking, Controlled Monies & Insolvency and eBilling.
• Hold global accountability for institutional lending processes, standards, controls and service outcomes across delivery locations.
• Oversee the operational provision of international trade products to offshore offices, ensuring consistent service, governance and risk management.
• Build trusted client relationships and act as a senior operational contact for implementations, complex transactions and escalations.
• Set and execute the operations strategy, including platform modernisation, digitisation, automation, AI and global operating-model changes.
• Own the control environment and first-line management of operational, regulatory, compliance and conduct risk.
• Lead through a matrix structure, aligning global teams and partners across Coverage, Product, Technology, Risk, Compliance, Financial Crime and COO.
• Use customer, operational, financial and risk insights to prioritise investment, resolve root causes and support growth.
• Build leadership depth, specialist capability, succession and career pathways across a geographically dispersed workforce.

Required profile

• Senior operations leadership experience within institutional, corporate or transaction banking.
• Knowledge of lending, agency services, transaction banking, trade or specialist servicing environments.
• Experience leading complex global teams and delivering outcomes through matrix reporting structures.
• Strong client leadership and ability to manage complex service matters and escalations.
• Experience delivering transformation, operating-model redesign, simplification and technology-enabled change.
• Strong risk, control and regulatory leadership.
• Ability to influence senior stakeholders and turn strategy and data into disciplined execution.