EUC Onsite Support Engineer (Contract) - Adelaide

About the role

Hastha Solutions is looking for a highly skilled, customer-focused EUC Onsite Support Engineer to provide end-user computing support at its Adelaide office. The role ensures optimal operation and user satisfaction with desktops, laptops, mobile devices, printers, conferencing systems and other IT endpoints. It is a 6-month contract, possibly extended, open only to Australian or NZ citizens and PR holders.

Key responsibilities

• Provide first and second-level onsite support for desktops, laptops, mobile devices and peripherals
• Troubleshoot and resolve hardware, software and connectivity issues
• Install, configure and upgrade IT equipment and software per company standards
• Create user accounts, reset passwords and manage access rights in Active Directory/O365
• Maintain AV/conference room equipment and support meetings hands-on
• Liaise with remote support teams and vendors on escalations and hardware replacements
• Maintain asset inventory and manage equipment lifecycle (procurement, imaging, disposal)
• Support onboarding and offboarding by preparing and recovering user devices
• Document incidents, requests and resolutions in the ITSM system and comply with IT policies and security protocols

Required profile

• Degree in Computer Science, IT or a related field
• 4-8 years of experience in an onsite EUC or desktop support role
• Experience supporting hardware from vendors such as Dell, HP and Lenovo
• Preferred: ITIL Foundation certification, Microsoft certifications, multi-site or global enterprise support experience, and understanding of IT asset management

Required skills

• Windows 10/11, Microsoft Office 365 and general desktop environments
• Active Directory, SCCM/Intune and BMC Helix (or similar ITSM tool)
• Networking basics (LAN/WAN, TCP/IP, VPN)
• Remote support tools and mobile device management
• Strong troubleshooting and customer service skills, able to work independently in a fast-paced environment

Onsite presence during business hours is required, with occasional off-hours support, some lifting and moving of equipment, and occasional travel to nearby offices or data centres.