End User Support Technician
New York Global Consultants Inc. (NYGCI) · Brisbane
Job description
About the role
The End User Support Technician will provide on‑site technical assistance to staff in Brisbane, ensuring that computer hardware, software and network services operate smoothly.
Key responsibilities
- Deliver first‑line PC support for Windows 10 (or higher) workstations.
- Diagnose, repair and maintain PC hardware and peripheral equipment.
- Assist with Fibre and Ethernet LAN networking issues.
- Log, track and resolve incidents using the IT Service Center ticketing system.
- Utilise ServiceNow (or similar) for workload and ticket management.
Required profile
- Certificate‑level IT qualification (or equivalent).
- At least 4 years of relevant IT experience, including 2 years in PC support.
- Ability to obtain a SECRET security clearance (NV1 active).
- Exposure to high‑volume, data‑driven applications is a plus.
Required skills
- Windows 10 or higher operating systems.
- PC hardware and peripheral troubleshooting.
- Fibre and Ethernet LAN networking.
- IT Service Center ticket management.
- ServiceNow workload management tool.
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Published 7 hours ago
Expires 1 month from now
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New York Global Consultants Inc. (NYGCI)
Brisbane
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